Cerillion Blog

Have you ever signed up for a free service, only to find yourself caught in a subscription you never asked for? Subscription traps are the latest dubious consumer practice being tackled by the authorities – how do companies create these subscription traps, and what can CSPs do to help prevent them?

As the UK Government seeks to clamp down on “legal but harmful” digital content, new legislation will have far-reaching implications for communications in the UK and beyond. What will the Online Safety Bill mean for users and digital businesses?

The UK’s new Telecommunications Act places the burden of responsibility for network security on CSPs. What are the implications for telcos and their equipment procurement?

Data protection laws in the UK might be facing changes once more, including GDPR being thrown out after only three years. What’s motivating this review, and why may they not be in the best interests of consumers?

Vodafone, EE and Three are bringing back roaming charges for calls and data on the continent. What does this mean for customers in the UK? And what approach are other countries taking?

Right to Repair legislation is increasingly gaining traction around the world, as customers demand the opportunity to make the most out of their electronic devices. But what is holding up the legal side of the battle? And what is being done in the meantime to extend the life of products?

Mobile handsets locked to a particular network are becoming a thing of the past, as customers increasingly seek the freedom to move providers as they see fit. How are lawmakers around the world dealing with the matter, and why are service providers so reluctant?

Internet connectivity is increasingly being considered a utility, alongside gas, electricity, and water – but as a recent New York lawsuit has highlighted, telcos aren’t so excited by this news. To what extent should they be required to provide access to those on low incomes?

In the second of a two-part examination on the environmental impact of the telecoms sector, we explore how businesses are making it easier for customers to do their part, including how CSPs can incentivise positive actions in customers.