Delivering on the promise of convergence takes much more than just presenting a multi-service bill to your customers, it means transforming your BSS/OSS systems to deliver a convergent experience at all customer touchpoints and in all back-office processes.

With high expectations for 5G private networks and many in the industry pinning their hopes on the enterprise market to offset declining revenue from consumers, CSPs must really up their game in order to take advantage of the B2B opportunity. It's no longer enough to simply negotiate bespoke packages and price plans on a case-by-case basis. To be successful, CSPs need to focus on the B2B customer experience and deliver the same levels of automation and self-service that buyers have come to expect from their consumer services.

Building a successful subscription business means making tough choices - do you focus on making your service the best it can be or spend precious time issuing invoices and chasing customers for payment? Without an efficient billing process, scaling your business will mean scaling your finance department to keep up with all the manual processing, leading to increased errors, frustrated customers and reduced cash flow.