Cerillion AI and agents work within your BSS/OSS processes, helping teams serve customers, create products and configure services more effectively.
Combine Cerillion AI with your own and third-party models, tools and agents to build on existing investments and support new ways of working.
Connect AI to trusted BSS/OSS capabilities with centralised governance, controlled access and human approvals where needed for confident operations.
Cerillion combines AI-powered BSS/OSS, a proven product model and telecoms expertise to help communications providers transform their operations and grow with confidence.
F&S - Vikrant Gandhi
Put AI and agents to work across your BSS/OSS, with an open approach that supports Cerillion, in-house and third-party AI capabilities.
Choose the capabilities you need from a comprehensive BSS/OSS suite spanning customer engagement, product management, charging, billing and service operations.
Benefit from configurable software, a common product foundation and regular Evergreen upgrades.
Connect your ecosystem through open interfaces and choose deployment options that fit your business.
Work with an experienced provider trusted by communications businesses around the world.
Delivering on the promise of convergence takes much more than just presenting a multi-service bill to your customers, it means transforming your BSS/OSS systems to deliver a convergent experience at all customer touchpoints and in all back-office processes.
Smart cities are set to revolutionise modern urban living, with high-speed networks and fully connected city infrastructure providing the foundation for a more efficient and sustainable way of life. To deliver on this promise requires back-office systems that can not only scale to support millions of connected devices and sensors, but also provide the flexibility to enable new business models that drive innovation for city planners and digital service providers.
With high expectations for 5G private networks and many in the industry pinning their hopes on the enterprise market to offset declining revenue from consumers, CSPs must really up their game in order to take advantage of the B2B opportunity. It's no longer enough to simply negotiate bespoke packages and price plans on a case-by-case basis. To be successful, CSPs need to focus on the B2B customer experience and deliver the same levels of automation and self-service that buyers have come to expect from their consumer services.
To be successful in the digital era, brands must live and breathe the digital experience not just for their customers, but also in their own business operations, or risk being left behind by their more agile digital-native competitors.
Building a successful subscription business means making tough choices - do you focus on making your service the best it can be or spend precious time issuing invoices and chasing customers for payment? Without an efficient billing process, scaling your business will mean scaling your finance department to keep up with all the manual processing, leading to increased errors, frustrated customers and reduced cash flow.
Cerillion’s pre-integrated BSS/OSS suite brings together the products communications providers need to engage customers, launch services, manage revenue and automate operations. Deploy the capabilities you need as part of a complete transformation or a focused solution – with AI and intelligent automation supporting processes across the suite.
Cerillion is a provider of BSS/OSS software for communications service providers. Its pre-integrated BSS/OSS Suite enables telecom operators to manage the full customer and revenue lifecycle, including CRM, product management, charging, billing, service orchestration and customer self-service.
Cerillion has more than 25 years’ experience delivering mission-critical software for telecoms operators worldwide. Learn more on our About Us page.
Cerillion’s BSS/OSS Suite includes modules for CRM, product management, charging, billing, revenue management, service orchestration, customer self-service and digital engagement.
The suite is delivered as a single, pre-integrated platform, reducing the complexity of integrating multiple systems, while its modular architecture allows communications service providers to deploy the capabilities they need and scale over time.
Yes. Cerillion’s BSS/OSS suite includes AI capabilities and AI agents that support telecoms processes such as customer care, product design and service configuration. Cerillion also supports integration with approved third-party and in-house AI capabilities. Explore the Cerillion AI Hub.
Cerillion provides a product-based BSS/OSS Suite, where all customers use the same core software platform.
This approach avoids the complexity of heavily customised or bespoke systems, enabling faster implementation, lower total cost of ownership and a more straightforward upgrade path. See how this works in practice in our customer case studies.
Cerillion’s BSS/OSS Suite is aligned with TM Forum Open APIs and the Open Digital Architecture (ODA), supporting industry-standard integration and interoperability.
Cerillion has achieved TM Forum certification across a wide range of Open APIs, demonstrating compliance with industry standards and enabling communications service providers to integrate more easily with partner systems and ecosystems. Learn more about our TM Forum Open API certifications.
Cerillion works with a wide range of communications service providers, including mobile, fixed, broadband, cable and multi-play operators, as well as MVNOs and digital service providers.
The BSS/OSS Suite is designed to support operators at different stages of growth, from emerging providers to established Tier 1 telecoms companies. Explore our customer success stories.
Yes. Cerillion’s BSS/OSS Suite supports consumer, business, enterprise, wholesale and B2B2X services within a single platform.
This enables communications service providers to manage multiple customer segments and lines of business in a unified way. Learn more about our solutions for telecom operators.
Yes. Cerillion’s BSS/OSS Suite supports flexible deployment models, including public cloud, private cloud and on-premises environments.
This allows communications service providers to choose the approach that best fits their operational, regulatory and transformation requirements. Find out more about our deployment options.
Cerillion embeds AI directly across its BSS/OSS Suite, with AI Agents supporting areas including customer care, product and promotion design, sales, service configuration and billing. Predictive AI and machine-learning models also provide capabilities such as churn prediction and anomaly detection.
The Cerillion AI Management Centre, MCP Server and Agent2Agent Server provide an open, governed and model-independent architecture, enabling CSPs to use Cerillion AI alongside their own models, platforms and agents. Explore the full architecture and capabilities in the Cerillion AI Hub.
BSS (Business Support Systems) are used by telecom operators to manage customer-facing and revenue-related processes such as CRM, product catalogues, charging, billing and customer care.
OSS (Operational Support Systems) support service fulfilment, provisioning and network-related operations.
Cerillion brings BSS and OSS capabilities together in a pre-integrated suite, helping operators streamline the management of customers, services and revenue. Learn more in our BSS/OSS guide.
Communications service providers can contact Cerillion to discuss their business requirements, transformation goals and existing systems.
Cerillion’s team will then help identify the most suitable solution options, deployment model and implementation approach. Get in touch via our Contact page.
