AI-Powered BSS/OSS

Ready for multi-agent operations. Built on Cerillion AI Agents and MCP.

BSS/OSS is entering the era of AI-orchestrated operations. AI Agents collaborate over MCP (Model Context Protocol), invoking capabilities via Open APIs/ODA, while guardrails ensure data privacy and accountability. The payoff: minutes-to-market offers, explainable decisions and end-to-end journeys executed with confidence.

At Cerillion, we put AI at the heart of telecoms transformation. Our composable BSS/OSS suite comes with AI fully embedded, helping communications services providers (CSPs) simplify complexity, accelerate time-to-market and deliver outstanding customer experiences.

Cerillion AI Agents extend that foundation by turning intent into action – planning, reasoning and executing with policies you control – while MCP integration across our TM Forum-certified Open APIs enables secure collaboration with approved third-party AI agents, so multi-agent workflows deliver coordinated, end-to-end journeys with human approvals where required and governed execution throughout.

Recognised in the Gartner® Magic Quadrant™ for AI in CSP Customer and Business Operations.

Find out more

Up to...*

faster product & promotion launches

lower AHT for bill-related contacts

higher sales conversion rates

less leakage through earlier anomaly detection

Driving Outcomes That Matter

AI isn’t just technology – it’s about business results. Today’s CSPs are focused on:

Campaign ROI

Optimising targeting and budgets to cut waste and lift ROI across channels.

Hyper-personalised Engagement

Delivering real-time next-best actions and offers for every customer, at every touchpoint.

Lead Generation & Conversion

Scoring intent, tailoring pitches and auto-drafting proposals to qualify faster and close more.

CLV Growth

Using propensity and value models to drive high-impact upsell/cross-sell that boosts ARPU and loyalty.

Churn Prevention

Predicting risk early and triggering save-actions with tailored offers and assisted care journeys.

Faster Time-to-Market

Launching new products and promotions in minutes with AI Agents.

Cerillion’s AI capabilities are designed to deliver these outcomes, ensuring that every feature has a measurable impact on your business – with human-in-the-loop controls, policy-based approvals and full audit trails for governed execution.

AI-Powered Capabilities Across the Suite

Cerillion’s product-led approach means AI is fully embedded across the suite, enabling AI-powered capabilities including:

Product Creation

Build new products, packages and promotions using natural language and image recognition.

Sales Enablement

GenAI-driven shopping cart creation, personalised offers and smarter self-service.

Bill Intelligence

Explain billing differences instantly in plain language, reducing call volumes and handling times.

Anomaly Detection

Identify risks and performance issues before they impact revenue or service levels.

AI-Powered Analytics

Natural language queries, chart explanations and insights that anyone can understand.

Agentic AI: Meet the Cerillion AI Agents

Agentic AI is the next evolution of embedded intelligence – AI that works with your people, not just behind the scenes. Cerillion brings Agentic AI to life with a family of AI Agents that do the heavy lifting – drafting, validating and orchestrating – while your teams review and approve key steps:

Catalogue Agent

Creates new tariffs, bundles, and packages from simple natural language prompts, images or voice input.

Promotions Agent

Designs and launches complex promotions faster, maximising ROI and customer engagement.

Sales Agent

Recommends the most suitable products and auto-drafts quotes for review to accelerate conversion.

Workflow Agent

Builds new workflows from swimlane diagrams and orchestrates multi-step processes with policy guardrails and human approvals at key steps.

Billing Agent

Provides clear, automated explanations of billing queries to deflect calls and shorten average handling time.

External AI Agents

Use MCP to let approved third-party agents collaborate with Cerillion AI Agents for secure, cross-channel automation.

These agents run on Cerillion’s API-first, standards-based architecture (Open APIs/ODA) and are fully embedded into the suite, making them immediately usable across multiple channels and with no specialist AI expertise needed.

Open Integration with Your AI Stack (MCP)

Interoperability. MCP lets approved external agents safely discover and invoke Cerillion capabilities via Open APIs/ODA – with scoped permissions and human approvals where required.
Secure orchestration. You control which tools and data agents can access, with approvals and governance over personal data via Cerillion’s AI Management Centre.
Composable automation. Link Cerillion AI Agents with third-party agents (e.g., analytics, marketing, care) to automate end-to-end tasks across channels.
Faster time-to-value. Reuse the same pre-integrated Cerillion building blocks across products, journeys and interfaces for consistent experiences and lower TCO.

Proof from the Market

Leading Industry Analyst Report

From a capabilities standpoint, integration of AI features, particularly GenAI, into its core BSS/OSS suite, combined with composability and low-code/no-code adaptability of solutions, stands out.

Profile of Cerillion
Leading Industry Analyst Report

Research Director, Industry Analyst

I’ve still not seen a better AI demo than yours at DTW in Copenhagen.

Research Director
Industry Analyst

European wholesale operator

This solves a lot of problems we've had with the traditional way of doing things and provides the flexibility we need.

Chief Solution Architect
European wholesale operator

Why CSPs Choose Cerillion for AI BSS/OSS

Recognised Leadership – included in Gartner’s 2025 Magic Quadrant for AI in CSP Customer and Business Operations.
Results-Driven – AI features aligned to ROI, CLV growth, engagement and churn reduction, delivered with policy-based approvals and governed execution for predictable results.
Future-Proof Innovation – Evergreen software programme ensures continuous delivery of new AI capabilities within a pure-product model (configuration not customisation).
Flexible Approach – bring your own LLM (ChatGPT, Claude, Gemini, Azure AI) or any other proprietary model, plus MCP-enabled integration with third-party AI agents.
CertAInty of Outcome – our commitment to predictable, explainable results in production through governed, human-in-the-loop automation.

Trusted by leading CSPs worldwide

Resources

Cerillion named in Magic Quadrant

Cerillion 25.1 Launch

Read our AI Blog

GenAI Product Creation

Ready to see our AI Agents in action?

Contact us now for a personalised demo or to talk to an expert.

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* - based on Cerillion benchmarks and customer deployments; results vary by scope, channels and data quality.