Cerillion Blog

The Cerillion Blog provides a regular feed of company news, industry insight and informed opinion, all delivered by a team of recognised experts from across the company

Showing 3 posts for date: February, 2022 (Reset)

The B2B Experience Gap: why EX is the new CX, and how to fix “the jalopy of the industry”

It was a B2B customer experience reunion as we brought back panellists from Omnisperience, OCX Cognition and Lumen Technologies for a webinar on how telcos can engage their customers and build more business. Check out the panellists’ key takeaways below, and then watch the full replay.

Cerillion returns to MWC Barcelona 2022

Cerillion is back for this year’s MWC Barcelona, one of the biggest annual events in the telecoms industry’s calendar. Be sure to join us there, in person or virtually, to talk telecoms and tapas!

The B2B Experience Gap: what CSPs can learn from brilliant baristas

There’s a great deal that CSPs can learn from the humble barista when it comes to delivering a great customer experience. Ahead of our upcoming webinar, Omnisperience analyst, Georgina Elrington, outlines what the B2B sector can take from the world of B2C, and the microbusiness opportunity.

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