Cerillion Blog

TM Forum's ODA represents a transformative framework for the telecoms industry, enabling unprecedented agility and innovation by breaking down complex BSS/OSS architectures into modular components. How can the ODA empower CSPs to become more responsive digital service providers, capable of rapidly adapting to evolving technological landscapes and customer expectations?

Product catalogues provide the means to build, launch and manage all your offerings, but without the right controls they rapidly become clogged with an ever-growing list of outdated products and packages. How can CSPs tackle the challenge of legacy products and transform their catalogues into strategic assets?

As the telecoms industry searches for new sources of revenue, CSPs face mounting pressure to innovate while maintaining operational excellence. As emerging technologies and complex business models reshape the landscape, how can telcos drive sustainable revenue growth?

A product catalogue designed for swift discovery removes friction from sales and supports growth for both new and existing customers. As part of his series on the digital customer experience, Tiago Lopes considers how to continue the digital journey with a finely-tuned product catalogue and value-added non-telco products.

The market for CPaaS services is anticipated to grow to nearly $30 billion worldwide by 2026. Shashank Singh considers what’s driving this growth, and the benefits and challenges faced by CPaaS providers.

We talk self-service, innovation and changing customer expectations with Tiago Lopes, Cerillion’s newest Product Manager.

Even the best enterprise software can be hampered by poor UX, creating a frustrating experience for employees and customers alike. Leonardo Hodgson digs into the importance of the B2B user experience and looks at how Cerillion is addressing the challenge of enterprise UX.

The latest Cerillion Customer Forum offered our clients a look-ahead to features of upcoming product releases, plus some great debates and discussions. We look back at two days of telecoms talk and crystal conquering in London.

T-Mobile are forcibly moving customers onto newer, more expensive mobile plans – just don’t call it a price rise. Why is America’s noble “uncarrier” resorting to devilish tricks and weasel words to justify price rises?

Why do digital transformation projects fail so often? And how can organisational culture be the key to overcoming common hurdles? Musaddik Ahmed explores three key areas that Cerillion focuses on to implement and deliver successful digital transformation projects.

DTW23 – Ignite is now only two weeks away – be sure to meet us there for all things BSS/OSS, smart cities, and AI.

We catch up with Shashank Singh, Cerillion’s Head of Sales in Asia, as he shares the unique challenges and key trends that he’s uncovered in the region’s telecoms sector.

The humble letter takes its revenge on the internet as Telstra repeatedly falls foul of Australian regulators over failures with its handling of mail. How can telcos get their paper correspondence right?

Smart cities promise to revolutionise modern urban living for billions of people worldwide. Richard Doughty sorts the truths from the urban myths about smart cities, and looks at the future of connected urban spaces, from the jungles of Borneo to the sands of Saudi Arabia.

The latest Cerillion Product Forum offered our customers a look-ahead to features of upcoming product releases, plus insights into our new smart city BSS project. Read on to find out more.

Cerillion is working closely with Nokia and Orange to provide the mission-critical business support systems (BSS) for Egypt’s new smart city. We spoke with Amit McCann, Account Development Director at Cerillion, to find out more.

The hour of telecoms and tapas is almost upon us as Cerillion returns to MWC Barcelona later this month for the biggest event in the telecoms industry’s calendar – be sure to join us there!

Following a recent government summit, UK telco bosses have made commitments to help customers with the rising cost of living. Implementing these promises will increase Customer Lifetime Value and make telcos more competitive. In this article, Musaddik Ahmed looks at how Cerillion can help keep the cost of telecom services down.

Investing in and reinventing your B2B customer experience isn’t without its challenges, but it needn’t be so tricky – Leonardo Hodgson, Senior Product Manager, explains how Cerillion’s pre-integrated product suite can help improve your customer experience.

Cerillion are saying “hej” to Copenhagen this September for TM Forum’s latest Digital Transformation World – be sure to see us there to talk telecoms, legacy systems migration, and billing for smart city services.

Is there a way for the code-shy to quickly become expert developers, capable of tailoring their business software as they see fit? Adam Hughes talks to Cerillion’s Product Director, Brian Coombs, about the rise of low-code and no-code applications, and how they’re making implementing Cerillion products simpler than ever.

Public cloud infrastructure is the starting point for lots of discussions when our customers are looking at deployment options for a new project, but is it the only way to go? Adam Hughes talks to Cerillion’s Chief Technical Architect, Andy Blackman, on the options available to CSPs/DSPs when choosing the right cloud platform for them and some of the factors that might influence that decision.

Superapps, Total Experience, the changing role of Systems Integrators – we revisit our predictions from earlier this year for 2022’s top telecoms industry trends to see how our expectations have been met so far.

Could a small cohort of customers be costing you millions in profits? Telecoms companies must protect their revenues by focusing their energies on seeking out profitable subscribers. How can CSPs refocus their attention away from value-destroying customers and towards the money makers?

Cerillion’s first Product Forum of 2022 offered our customers an exclusive preview of the new features coming in our next product release and set out the roadmap for upcoming updates during the year ahead.

Cerillion is back for this year’s MWC Barcelona, one of the biggest annual events in the telecoms industry’s calendar. Be sure to join us there, in person or virtually, to talk telecoms and tapas!

We interview Rozalia Pandauzova, Head of Operations at Cerillion’s newest office in Sofia, Bulgaria, on establishing a new office from scratch, delivering our BSS/OSS suite to customers worldwide, and plans for the future.

Digital Transformation continues to make headlines in the telecom sector, but primarily for the wrong reasons, with CSPs still slow on the uptake. What does Digital Transformation really offer telcos, and why is it proving to be so hard to achieve?

Last week, clients from around the world joined Cerillion for its latest biannual Product Forum, offering an exclusive preview of the next product release and setting out the roadmap for the year ahead.

Service providers are outdoing one another to make 5G and FTTP announcements. But where are the new revenues going to come from to pay for these investments? Many are turning their attention to the business market. But with more people working from home - either for environmental reasons or, latterly, for business continuity purposes during the global coronavirus crisis – and many others becoming entrepreneurs or juggling side gigs, the business market itself is changing. Guest blogger, Teresa Cottam, looks at these changes and offers some pointers as to how to position for the new opportunities being presented.

Microservices architecture has been hyped as the latest and greatest software model that will increase your flexibility, accelerate time-to-market and underpin your digital transformations. However, it’s not without its drawbacks. Brian Coombs, Product Director at Cerillion, explains why a pragmatic approach is required to ensure microservices are used where there are significant benefits to be gained, and not just for the sake of it.

Following our 20th birthday on 4th October, we have been sharing our highlights of #TheCerillionYears on our social media channels. Here’s a special blog post that looks back on Cerillion’s most important milestones and the evolution of the industry over the past two decades.

Telcos are slowly warming up to the potential of Open Radio Access Networks (OpenRAN). Vodafone recently became the first telco in the UK to start OpenRAN trials.

Cerillion turns 20 today and we are proud of everything we have achieved so far. Here's a special blog post dedicated to our victories, the challenges we faced on the way and the changing technological landscape over the last two decades.

A new Gartner report has indicated that 5G infrastructure spend is set to boom over the next 12 months. With investments in 5G expected to generate significant returns, will the telecoms industry finally see a resurgence?

Open Access models are levelling the playing field for operators by offering a convenient plug-and-play infrastructure without heavy capital expenditure. In the third and last part of this blog series, Mukesh Binani looks closely at the revenue model, technical architecture, key features and implementation of Open Access in Fibre Networks.

The recently released results of the TM Forum’s bi-annual Digital Transformation Tracker serve as another reminder to CSPs to fast track their transformation initiatives. This third report in the tracker series, highlights the importance of network transformation and its role as a growth driver for telcos.