Cerillion Blog

The latest Cerillion Customer Forum offered our clients a look-ahead to features of upcoming product releases, plus some great debates and discussions. We look back at two days of telecoms talk and crystal conquering in London.

Why do digital transformation projects fail so often? And how can organisational culture be the key to overcoming common hurdles? Musaddik Ahmed explores three key areas that Cerillion focuses on to implement and deliver successful digital transformation projects.

The high costs and low returns from 5G are seeing telcos pull back on spending on infrastructure and services. How can 5G be brought back from the brink, and can 5G Standalone prevent a cooling of progress?

As telcos start rolling out AI and chatbots into their business processes, what jobs will be left once the crest of the automation wave has crashed onto the shores of telecoms? And will the industry be worse off for it?

Communications-Platform-as-a-Service (CPaaS) offers businesses pre-built applications, customisation options, and scalability without the need for costly infrastructure. How can businesses leverage CPaaS to enhance customer experiences, reduce costs, and facilitate growth in new markets?

Smart cities promise to revolutionise modern urban living for billions of people worldwide. Richard Doughty sorts the truths from the urban myths about smart cities, and looks at the future of connected urban spaces, from the jungles of Borneo to the sands of Saudi Arabia.

Cerillion is working closely with Nokia and Orange to provide the mission-critical business support systems (BSS) for Egypt’s new smart city. We spoke with Amit McCann, Account Development Director at Cerillion, to find out more.

As MWC Barcelona looms, we offer some vital insider tips and advice on how to maximise your opportunities and make the most of the telecoms industry’s biggest annual event.

The hour of telecoms and tapas is almost upon us as Cerillion returns to MWC Barcelona later this month for the biggest event in the telecoms industry’s calendar – be sure to join us there!

The results are in! The top telecoms industry trends for 2023 as voted for by Cerillion’s followers on social media. How will artificial intelligence, the cost-of-living crisis, smart city developments and Open APIs leave their indelible mark on the sector over the next 12 months?

Will we one day access all our lifestyle services from a single mobile app? Having taken Asian markets by storm, can all-encompassing superapps work in the West too? And is there room in this ever-expanding market for telcos to get involved?

When it comes to enterprise connectivity, is 5G now the be all and end all, or are other technologies an equal part of the equation? Richard Doughty and others set out to answer just that at this year’s Total Telecom Congress – read the highlights from the panel here.

Cerillion was a silver sponsor and exhibitor at DTW 2022, the TM Forum’s flagship event in Copenhagen in September. Brian Coombs takes a look back at the show, and picks out some of his highlights.

Following a recent government summit, UK telco bosses have made commitments to help customers with the rising cost of living. Implementing these promises will increase Customer Lifetime Value and make telcos more competitive. In this article, Musaddik Ahmed looks at how Cerillion can help keep the cost of telecom services down.

Cerillion are saying “hej” to Copenhagen this September for TM Forum’s latest Digital Transformation World – be sure to see us there to talk telecoms, legacy systems migration, and billing for smart city services.

Mobile phone users are falling foul of SIM swap scams as telcos go lax on their compliance procedures. How can telcos ensure their customers are protected and they remain conformant?

Cerillion’s Shashank Singh reports back from CommunicAsia in Singapore, the largest communications trade show in Asia, as key industry players tackled the future of connectivity, and the intersection of telecoms and sustainability.

Is it time to get bearish or bullish with telecoms stocks? While we won’t advise you where to invest, we can answer the question – what do recent quarterly reports say about the state of the sector in the first three months of the year?

As the UK Government seeks to clamp down on “legal but harmful” digital content, new legislation will have far-reaching implications for communications in the UK and beyond. What will the Online Safety Bill mean for users and digital businesses?

Could a text message save your life in an emergency? From this summer, the UK Government will finally catch up with other countries and start sending out alerts to all mobile phones in the event of major accidents and disasters – why has it taken so long to implement this and what are the pitfalls to avoid?

Brian Coombs reports back from this year’s MWC Barcelona, detailing the highs and lows from the showfloor – from the usual bricolage of 5G services and connected devices, to folding mobile phones, cyber-dogs, and the Metaverse causing more than a few eyes to roll.

In times of crisis and repression, telecom customers have been – and continue to be – subjected to restrictions on free communications to manage perceptions and stifle any dissenting voices. From Ukraine and Myanmar to Cuba and Afghanistan, how do telcos operating in unstable markets manage, and how have customers in these regions taken it upon themselves to improve services?

It was a B2B customer experience reunion as we brought back panellists from Omnisperience, OCX Cognition and Lumen Technologies for a webinar on how telcos can engage their customers and build more business. Check out the panellists’ key takeaways below, and then watch the full replay.

Cerillion is back for this year’s MWC Barcelona, one of the biggest annual events in the telecoms industry’s calendar. Be sure to join us there, in person or virtually, to talk telecoms and tapas!

Bills are rising across the board, and the telecoms sector is no different. What’s driving up prices for phone and broadband customers in the UK? And why might these rises not reflect reality?

US telcos are powering down 5G towers near airports, as airlines suspend flights to major travel hubs. Why is the 5G switch-on now making some aviation experts nervous?

With BBC funding once again in the crosshairs of the UK Government, could a levy on household broadband bills be the answer to keeping the lights on at the world’s largest public broadcaster?

After being rapidly adopted as a necessity during the COVID-19 pandemic, self-service is here to stay. What options are now available and viable, and how do customers feel about doing the heavy lifting themselves?

Despite the range of potential uses for emerging 5G technologies, consumers are still largely in the dark. How can telcos better advertise the benefits of 5G based on where customers see value?

Data protection laws in the UK might be facing changes once more, including GDPR being thrown out after only three years. What’s motivating this review, and why may they not be in the best interests of consumers?

For digital-intensive businesses who live in fear of that next cloud services bill, FinOps offers a proactive solution, anticipating and integrating dynamic cloud usage into the development cycle. What are the key tenets of FinOps, and how can it radically improve your transformation efforts?

Private 5G networks, rural broadband, base stations in space, and more – how well have our predictions for this year’s Top Telecoms Trends held up so far?

With work-from-home becoming an increasingly appealing prospect in the long term, telecoms companies must guarantee that their remote cybersecurity systems are just as robust as their in-house provisions. What can telcos do to shield themselves from attack?

The post-COVID economy is reportedly threatening to raise the risk of customers being overcharged on their bills more than ever – how did we get here? And what can be done to protect customers?

The COVID pandemic has exposed the challenges that the telecoms industry was already facing. Rupali Srivastava explores the issues the crisis has highlighted, and how telcos can insulate themselves from further troubles.

Retail was facing a reckoning – and then the pandemic struck. As businesses pivot their strategies to online business models, how are they making use of subscriptions to reinvigorate their offerings?

Digital Transformation continues to make headlines in the telecom sector, but primarily for the wrong reasons, with CSPs still slow on the uptake. What does Digital Transformation really offer telcos, and why is it proving to be so hard to achieve?

Subscriptions are high on the agenda of the World Economic Forum, as part of their strategy for a Great Reset of global capitalism. How will subscriptions be integral to a circular economy? And will not owning anything really make everyone happy?

In the second of a three-part series, we explore how subscription telehealth services, augmented by wearable tech and home devices, are delivering medical care outside the surgery.