Cerillion Blog

As we stand once more at the beginning of a new year for the telecoms industry, we break down the top trends for 2025, as voted for by our followers on social media.

TM Forum's ODA represents a transformative framework for the telecoms industry, enabling unprecedented agility and innovation by breaking down complex BSS/OSS architectures into modular components. How can the ODA empower CSPs to become more responsive digital service providers, capable of rapidly adapting to evolving technological landscapes and customer expectations?

Donald Trump is heading back to the Oval Office next year, but what could his dramatic return to the halls of power mean for domestic and international telecoms policy?

Take your first step into GenAI-powered telco operations by leveraging text, voice and image recognition to accelerate product, package and workflow creation.

Take the first step on the AI-native telco journey with Cerillion at DTW24 – Ignite later this month – get a first-hand look at our GenAI-powered BSS/OSS platform for yourself, and see our CEO, Louis Hall, on stage in a key panel discussion.

Telcos are increasingly looking to AI and LLM-powered solutions to improve their current offerings and implement new, cutting-edge services. What will the AI-focused telco of the not-too-distant future look like?

Another year, another MWC. Cerillion’s Product Director, Brian Coombs, looks back on the highs and lows of 2024’s event, doling out his awards for the best in telecoms and connectivity tech for this year.

Cerillion returns to Barcelona once again for MWC24, the biggest event in this year’s telecoms industry calendar – be sure to join us there to discuss all your BSS/OSS challenges and to see our latest GenAI product demos!

In his latest article in a series on creating compelling customer experiences, Tiago Lopes explores the aspect of customer communications, and looks at how to keep your outbound correspondence and inbound channels engaging and informative without becoming overwhelming.

Cerillion were back as silver sponsors of DTW23 last month. From catching up with customers, talking to prospects and participating in sessions, Brian Coombs divulges his highlights from this year’s show.

DTW23 – Ignite is now only two weeks away – be sure to meet us there for all things BSS/OSS, smart cities, and AI.

As telcos start rolling out AI and chatbots into their business processes, what jobs will be left once the crest of the automation wave has crashed onto the shores of telecoms? And will the industry be worse off for it?

Smart cities promise to revolutionise modern urban living for billions of people worldwide. Richard Doughty sorts the truths from the urban myths about smart cities, and looks at the future of connected urban spaces, from the jungles of Borneo to the sands of Saudi Arabia.

The hour of telecoms and tapas is almost upon us as Cerillion returns to MWC Barcelona later this month for the biggest event in the telecoms industry’s calendar – be sure to join us there!

The results are in! The top telecoms industry trends for 2023 as voted for by Cerillion’s followers on social media. How will artificial intelligence, the cost-of-living crisis, smart city developments and Open APIs leave their indelible mark on the sector over the next 12 months?

Following a recent government summit, UK telco bosses have made commitments to help customers with the rising cost of living. Implementing these promises will increase Customer Lifetime Value and make telcos more competitive. In this article, Musaddik Ahmed looks at how Cerillion can help keep the cost of telecom services down.

Could a small cohort of customers be costing you millions in profits? Telecoms companies must protect their revenues by focusing their energies on seeking out profitable subscribers. How can CSPs refocus their attention away from value-destroying customers and towards the money makers?

Cerillion is back for this year’s MWC Barcelona, one of the biggest annual events in the telecoms industry’s calendar. Be sure to join us there, in person or virtually, to talk telecoms and tapas!

After being rapidly adopted as a necessity during the COVID-19 pandemic, self-service is here to stay. What options are now available and viable, and how do customers feel about doing the heavy lifting themselves?

In the digital age, customer experience is as vital an area for transformation as services and infrastructure. What lessons can telcos carry over from B2C into the B2B market? Read the highlights from our recent Total Telecom Congress panel discussion.

Digitalisation has the power to transform how CSPs deliver their products and services – how does this affect their BSS/OSS strategies and what must they do to create a customer-centric digital experience?

MWC Barcelona is coming up once again, with Cerillion demonstrating its full product suite alongside the latest industry developments, innovations and more. Brian Coombs, Cerillion Product Director, shares what he hopes to see around the exhibition and compares this with what he expects to be the reality.

2020 promises to be an exciting year for the telecoms industry with new-age technologies, new ecosystems and advanced use cases coming to the fore. Rupali Srivastava examines the top five trends expected to propel the industry forward this year.

MWC 2019 is now behind us, and as usual the event showcased the latest technologies dotting the telecom landscape. Based on our learnings at MWC and the interactions with our customers and partners, we have identified five key trends that will drive the telecoms industry forward this year. There may be no big surprises, but rather a positive reaffirmation of the direction the stakeholders should take.

Despite some uncertainty caused by Catalonia’s recent independence crisis, the Mobile World Congress (MWC) returns to Barcelona from 26th February to 1st March and one thing that is certain is that it will be bigger and better than ever. Dominic Smith picks out a few technologies that will be hitting the headlines this year, and previews some of the solutions Cerillion will be showcasing.

The Future of Telecoms blog series continues with this blog that studies the impact of Artificial Intelligence (AI) and BSS. Saleh Bari builds a compelling case for AI and argues that the technology will become the key driver for BSS of the future.