Cerillion Blog

Tensions between telcos and Big Tech companies are reaching fever pitch as CSPs demand fair compensation for their massive investments in infrastructure. We look at what Europe’s telecoms firms are asking for, and why them getting their way might not be the best outcome for customers.

Despite the importance of protecting personal data being high on everyone’s minds, valuable information on all of us generated by and stored on our phones has never been more vulnerable. How is our data being used and abused, and can users see some of that value themselves?

Are we getting closer to interoperability between messaging services? Will Rich Communication Services (RCS) be the key to breaking down the barriers between competing technologies, or will industry rivalries threaten to sink the whole matter?

It was a B2B customer experience reunion as we brought back panellists from Omnisperience, OCX Cognition and Lumen Technologies for a webinar on how telcos can engage their customers and build more business. Check out the panellists’ key takeaways below, and then watch the full replay.

Right to Repair legislation is increasingly gaining traction around the world, as customers demand the opportunity to make the most out of their electronic devices. But what is holding up the legal side of the battle? And what is being done in the meantime to extend the life of products?

The post-COVID economy is reportedly threatening to raise the risk of customers being overcharged on their bills more than ever – how did we get here? And what can be done to protect customers?

Retail was facing a reckoning – and then the pandemic struck. As businesses pivot their strategies to online business models, how are they making use of subscriptions to reinvigorate their offerings?

The subscription model is all about putting subscribers first and having a ‘grace period’ for payments and renewals is another way to show customers that your subscription business cares about them. In fact, Apple has recently rolled out this feature for App Store subscriptions highlighting its significance.

The iPhone may be Apple’s biggest talking point, but another less spoken about business segment is slowly becoming a cash cow for the company. Shashank Venkat investigates Apple’s growing services business.