Cerillion Blog

The Cerillion Blog provides a regular feed of company news, industry insight and informed opinion, all delivered by a team of recognised experts from across the company

Showing 4 posts for tag: "CX" (Reset)

Interview: Tiago Lopes on why agility is the key to digital product success

We talk self-service, innovation and changing customer expectations with Tiago Lopes, Cerillion’s newest Product Manager.

How Cerillion is filling the B2B Experience Gap

Investing in and reinventing your B2B customer experience isn’t without its challenges, but it needn’t be so tricky – Leonardo Hodgson, Senior Product Manager, explains how Cerillion’s pre-integrated product suite can help improve your customer experience.

The B2B Experience Gap: why EX is the new CX, and how to fix “the jalopy of the industry”

It was a B2B customer experience reunion as we brought back panellists from Omnisperience, OCX Cognition and Lumen Technologies for a webinar on how telcos can engage their customers and build more business. Check out the panellists’ key takeaways below, and then watch the full replay.

Delivering a digital experience for the customer of the future

In the digital age, customer experience is as vital an area for transformation as services and infrastructure. What lessons can telcos carry over from B2C into the B2B market? Read the highlights from our recent Total Telecom Congress panel discussion.

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