Cerillion Blog

Customers want a centralised content hub to help manage and pay for all their subscriptions – and they want their mobile or broadband provider to run it. Would this be a good move for telcos, and would streamers be the bigger winners?

The migration from the copper phone network in the UK faces another setback as BT has delayed the switch-off until 2027. What is driving the delay, and why is the move to fibre proving to be more complicated?

Business broadband customers aren’t currently entitled to automatic compensation in the event of outages costing them, but one company is now hoping to change that.

Ofcom is forcing UK telecoms companies to clearly promote mid-contract inflation-linked price rises. Is this the end of “confusing” plan changes, or do consumers still face increasing bills for connectivity?

Shell Energy is the latest firm to fall foul of the UK’s Ofcom regulations for not informing out-of-contract customers of better tariffs. Why have they come under fire, and what can other telcos learn from their mistakes?

The Vodafone-Three merger is on – provided the pair can convince regulators that the deal will not stifle competition in the UK telecoms market. Do network consolidations mean better service for customers, or does fewer providers guarantee higher bills?

Telco customers in the UK are shelling out over half a billion pounds a year on phones they already own. Are split contracts the answer to this overcharging?

The Online Safety Bill is back, putting end-to-end encryption in the UK under risk in the name of child safety. Why could the bill lead to WhatsApp leaving the country, and is there another way to protect users and their private communications?

As millions of UK customers face a shocking mid-contract price rise this month, in the midst of a cost-of-living crisis, why are telcos allowed to get away with this, and will actions being taken to protect customers measure up?

It’s the end of 3G as we know it, as the UK is the latest country to begin switching off the twenty-year-old standard. But how are the cost-of-living crisis, consumer apathy for 5G and the Internet of Things complicating its sunsetting?

The results are in! The top telecoms industry trends for 2023 as voted for by Cerillion’s followers on social media. How will artificial intelligence, the cost-of-living crisis, smart city developments and Open APIs leave their indelible mark on the sector over the next 12 months?

As the cost-of-living crisis worsens, many consumers are being forced to make difficult choices between connectivity and other necessities. How are UK telcos softening the blow for struggling customers, and what more can they do to help?

Should an hour of video or game streaming cost your customers more than an hour of WFH teleconferencing? Value-based pricing is the key to growing revenue with 5G – how can telcos price their services accordingly?

As the over-65 population across the world continues to grow, this previously tech-shy cohort will prove a greater source of revenues for mobile and internet than ever before. How can telcos continue to ensure inclusivity and fair pricing for their eldest users?

Have you ever signed up for a free service, only to find yourself caught in a subscription you never asked for? Subscription traps are the latest dubious consumer practice being tackled by the authorities – how do companies create these subscription traps, and what can CSPs do to help prevent them?

As the UK Government seeks to clamp down on “legal but harmful” digital content, new legislation will have far-reaching implications for communications in the UK and beyond. What will the Online Safety Bill mean for users and digital businesses?

With BBC funding once again in the crosshairs of the UK Government, could a levy on household broadband bills be the answer to keeping the lights on at the world’s largest public broadcaster?

The UK’s new Telecommunications Act places the burden of responsibility for network security on CSPs. What are the implications for telcos and their equipment procurement?

Phone calls are out – and yet, voice is reaching new levels of popularity. What’s driving this change in how we communicate? And why is Cambodia responsible for half of all Facebook Messenger calls?

When it comes to pricing mobile services, telcos are in a spot of bother, as revenue streams are not keeping pace with customer preferences. How are services being priced now, and what can providers do to remedy this?

Mobile handsets locked to a particular network are becoming a thing of the past, as customers increasingly seek the freedom to move providers as they see fit. How are lawmakers around the world dealing with the matter, and why are service providers so reluctant?

The post-COVID economy is reportedly threatening to raise the risk of customers being overcharged on their bills more than ever – how did we get here? And what can be done to protect customers?

The race is on to modernise broadband infrastructure outside of cities to guarantee equal service for all. How are things proceeding, and what can countries learn from Sweden’s approach?

O2 is the latest UK telecoms provider to be fined by industry regulator Ofcom for overcharging customers, but why does this case in particular paint the regulator in a troubling light?

Ofcom has introduced new rules to crack down on unfair mobile & broadband contract price schemes, and ensure customers know that they’re on the best deal; what effect will these changes have on consumers and CSPs?