Cerillion Blog

The humble letter takes its revenge on the internet as Telstra repeatedly falls foul of Australian regulators over failures with its handling of mail. How can telcos get their paper correspondence right?

The scourge of underbilling in telecoms is higher than ever, according to recent research – how bad has it become, and what steps do telcos need to take to get to the root of the problem?

O2 is the latest UK telecoms provider to be fined by industry regulator Ofcom for overcharging customers, but why does this case in particular paint the regulator in a troubling light?

The subscription model is all about putting subscribers first and having a ‘grace period’ for payments and renewals is another way to show customers that your subscription business cares about them. In fact, Apple has recently rolled out this feature for App Store subscriptions highlighting its significance.

In the first part of our 5G blog series, we highlighted some of the key reasons for resetting BSS. In this second part, Richard Doughty looks at the benefits 5G will deliver to operators and their end-customers.

As telcos prepare for the upcoming 5G revolution, an important next step should be to overhaul existing Business Support Systems (BSS). In the first part of this blog series, Richard Doughty highlights some of the key 5G use cases and builds a case for resetting BSS.

The tech world is abuzz with the possibilities that lie within quantum computing. When the technology matures, it will hold immense promise for every industry and business process. So, will quantum computing give rise to all new ‘quantum billing’ and transform BSS systems? Saleh Bari certainly thinks so.