BTC Bahamas

Cerillion successfully completed the migration from BTC’s legacy systems in 2 separate phases: fixed line services first, followed by the mobile subscriber base. The Cerillion solution provides BTC with a fully integrated customer and order management environment for all BTC customers. This includes an integrated network inventory solution enabling BTC customer services representatives (CSRs) to manage the complete service fulfilment lifecycle directly from the Cerillion CRM module. BTC has gone on to launch its own ‘4G’ services, which has driven phenomenal growth in smartphone sales and an 800% increase in mobile data services consumption. BTC has also subsequently introduced next generation and fibre fixed line voice, data and TV services. In addition, BTC have been able to aggressively market their online self-service capabilities under the EZPayPlus brand, enabling customers to access and pay their bills online through the Cerillion Web Self-Care module. “Cerillion’s unique bundled component product suite provides us with all the key functional components we require to support the business processes of a next generation telecoms operator, already pre-integrated from a single vendor. This represents not only gains in terms of operational efficiency, but also a faster time to implement helping us to achieve a more rapid return on investment.” said Nickola Dawkins, CIO, BTC. “Cerillion has an excellent track record of delivering convergent billing solutions and supporting the very latest in service technology and we are confident that they will help us to achieve our strategic goals.” said I Kirk Griffin, Executive Vice President, BTC.