Gibtelecom
Convergent BSS transformation in less than 12 months
Gibtelecom, the main provider of telecommunications services on the Rock, has played the pioneering role in the growth and development of telecommunications in Gibraltar. It provides sophisticated solutions to transport voice, data and internet services to all types of businesses and residential customers, mainly using optical fibre networks but also deploying mobile and microwave links.
Faced with declining voice revenues and a shift in customer behaviour towards more data oriented services, Gibtelecom found itself stuck with an end-of-life billing platform that was unable to meet the needs of a rapidly changing business. Gibtelecom subsequently made a strategic decision to implement a new next generation billing platform and embarked on a replacement programme following the stringent terms of an EU Tender process.
In February 2013 Gibtelecom signed a contract for the supply of Cerillion’s convergent CRM and Billing solution, which would be used to support all its fixed line, mobile and broadband services, including delivery of an integrated network inventory solution.
Associate Director/ Technical, Gibtelecom
The Challenges
As the leading provider of communications services in Gibraltar, Gibtelecom required a new state of the art billing solution that would support their next phase of growth, and a relationship with a vendor that would become a strategic partner to the company moving forward.
Key BSS requirements for Gibtelecom included:
- Flexible product and service creation in a horizontal / layered architecture
- Data/content-centric services
- Bundled services
- Fully integrated ‘Order to Cash’ processes, with integrated line plant management
- Support multiple service types on a single customer account
The Results
Overview
Gibtelecom
Countries Gibraltar
Industries Communications
Website www.gibtele.com
Cerillion Products CRM Plus Revenue Manager Service Manager Self Service Output Streamer Mobile App