Cerillion to Provide Customer Relationship Management and Billing to Greenland PTT
London, 15th May 2001 – Convergent Customer Relationship Management and Billing specialist, Cerillion Technologies, has won a contract to provide CRM and billing to TELE Greenland, the national PTT for Greenland.
TELE Greenland provides residential subscribers, businesses and major corporates with a comprehensive range of integrated communications services including mobile telephony, fixed wire telephony, IP and a wide range of added value services. Despite the vast size of the country, TELE Greenland provides a fully digitised service to even the most remote settlements.
The Cerillion solution will support all services, including some services that are unique to Greenland, such as intra-national GSM roaming and complex IP billing.
Mr. Finn Knudsen, the IT Manager for TELE Greenland said: “After extensive research TELE Greenland has selected the Cerillion solution to provide Customer Care and Billing for all of TELE Greenland’s diverse services. The solution demonstrated flexibility in being able to cope with a diverse range of services, whilst the products breadth of functionality meant a minimum amount of integration was required. We look forward to a successful long term relationship with Cerillion Technologies Ltd.”
Said Guy O’Connor, Cerillion Technologies Business Development Director: “TELE Greenland is mandated to provide a diverse number of services to Greenland in what is probably the most challenging environment of any operator in the world today. The ability of TELE Greenland to provide convergent services over such a vast and challenging environment should be commended. We are delighted that the Cerillion solution has been selected and look forward to contributing to TELE Greenland’s continued success in the future.”
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Notes to editors
About TeleGreenland
From 1925 the Danish State had run TELE with orders coming directly from Copenhagen. As a consequence of the introduction of Home Rule in 1979 all telecommunication service was taken over in 1987, and during 1989 and 1990 TELE's management moved to Nuuk. On 1 January 1994 the Greenland telecommunication service became a share-holding company owned by the Greenland Home Rule, and was given the name of TELE Greenland A/S.
By the late 1980's, after nearly 20 years of stable operation, the analogue telecommunications network was outdated. In 1990 TELE Greenland started to digitize the satellite systems, introducing digital telephone exchanges and creating a 2000-km radio link. Thus, in 1996 Greenland became the second country in the world, second to Iceland, with a fully digitalised telecommunications network servicing even the remotest settlement - a flexible system that guarantees for the future all the possibilities it can offer a modern, dynamic society.