Cerillion Blog

Following a recent government summit, UK telco bosses have made commitments to help customers with the rising cost of living. Implementing these promises will increase Customer Lifetime Value and make telcos more competitive. In this article, Musaddik Ahmed looks at how Cerillion can help keep the cost of telecom services down.

Despite the importance of protecting personal data being high on everyone’s minds, valuable information on all of us generated by and stored on our phones has never been more vulnerable. How is our data being used and abused, and can users see some of that value themselves?

As the cost-of-living crisis worsens, many consumers are being forced to make difficult choices between connectivity and other necessities. How are UK telcos softening the blow for struggling customers, and what more can they do to help?

Cerillion’s Product Forum offers customers a twice-annual look at the newest enhancements to our product suite and sets out the roadmap for the next 24 months. See the highlights from September’s meet here.

Could major US tech firms soon be paying their dues to telcos to fund network infrastructure upgrades in Europe? Perhaps, if the EU gets its way, but is this a vital new source of revenue for connectivity providers, or a profit-leeching protection racket?

Cerillion’s graduate scheme seeks the brightest and best to join the team and foster their professional development as they advance through the company ranks. Adam Hughes speaks with Natasha Ekrol, graduate turned resident Head of Training Practice, about her journey so far.

Should an hour of video or game streaming cost your customers more than an hour of WFH teleconferencing? Value-based pricing is the key to growing revenue with 5G – how can telcos price their services accordingly?

Investing in and reinventing your B2B customer experience isn’t without its challenges, but it needn’t be so tricky – Leonardo Hodgson, Senior Product Manager, explains how Cerillion’s pre-integrated product suite can help improve your customer experience.

Cerillion are saying “hej” to Copenhagen this September for TM Forum’s latest Digital Transformation World – be sure to see us there to talk telecoms, legacy systems migration, and billing for smart city services.

Mobile phone users are falling foul of SIM swap scams as telcos go lax on their compliance procedures. How can telcos ensure their customers are protected and they remain conformant?

Is there a way for the code-shy to quickly become expert developers, capable of tailoring their business software as they see fit? Adam Hughes talks to Cerillion’s Product Director, Brian Coombs, about the rise of low-code and no-code applications, and how they’re making implementing Cerillion products simpler than ever.

Public cloud infrastructure is the starting point for lots of discussions when our customers are looking at deployment options for a new project, but is it the only way to go? Adam Hughes talks to Cerillion’s Chief Technical Architect, Andy Blackman, on the options available to CSPs/DSPs when choosing the right cloud platform for them and some of the factors that might influence that decision.

As the over-65 population across the world continues to grow, this previously tech-shy cohort will prove a greater source of revenues for mobile and internet than ever before. How can telcos continue to ensure inclusivity and fair pricing for their eldest users?

Music festivals are proving themselves to be a major use case for dedicated private networks. How can private 5G enhance the festival experience, and how are festivals across the world already taking advantage of the tech?

What if the internet was free or heavily subsidised for all to use? As the cost-of-living crisis threatens some customers’ connectivity, could nationalised internet providers help those most in need, or be another drain on the public purse?

Are we getting closer to interoperability between messaging services? Will Rich Communication Services (RCS) be the key to breaking down the barriers between competing technologies, or will industry rivalries threaten to sink the whole matter?

Cerillion’s Shashank Singh reports back from CommunicAsia in Singapore, the largest communications trade show in Asia, as key industry players tackled the future of connectivity, and the intersection of telecoms and sustainability.

Superapps, Total Experience, the changing role of Systems Integrators – we revisit our predictions from earlier this year for 2022’s top telecoms industry trends to see how our expectations have been met so far.

Could a small cohort of customers be costing you millions in profits? Telecoms companies must protect their revenues by focusing their energies on seeking out profitable subscribers. How can CSPs refocus their attention away from value-destroying customers and towards the money makers?

Did Britain’s biggest network operators engage in a “shadowy” conspiracy to consolidate the handset sales market, leading to the collapse of retailer Phones4U in 2014? As a major trial investigates these seismic claims, we take a look at independent mobile retailers, and how they’re resisting declining high street sales.

Is it time to get bearish or bullish with telecoms stocks? While we won’t advise you where to invest, we can answer the question – what do recent quarterly reports say about the state of the sector in the first three months of the year?

Can the quality of 5G mobile connectivity be improved by turning the laws of physics on their head? We cautiously wade into the world of quantum mechanics to explore how it may one day improve telecoms networks.

Have you ever signed up for a free service, only to find yourself caught in a subscription you never asked for? Subscription traps are the latest dubious consumer practice being tackled by the authorities – how do companies create these subscription traps, and what can CSPs do to help prevent them?

Is there trouble in cyberspace, or is the metaverse a brave new world for tech? Musaddik Ahmed takes another look at the metaverse, and the promises of blockchain for telecoms and digital ownership.

5G delivers increased mobility, performance and security – though its impact may be felt more greatly in private networks than in public adoption for the immediate future. How will private 5G change the face of industry, travel and leisure?

As the UK Government seeks to clamp down on “legal but harmful” digital content, new legislation will have far-reaching implications for communications in the UK and beyond. What will the Online Safety Bill mean for users and digital businesses?

Cerillion’s first Product Forum of 2022 offered our customers an exclusive preview of the new features coming in our next product release and set out the roadmap for upcoming updates during the year ahead.

Dumbphones – handsets light on extra features – are increasing in popularity. What’s driving consumers back into the arms of these devices? And how are newer basic models un-dumbing themselves and getting with the times?

Could a text message save your life in an emergency? From this summer, the UK Government will finally catch up with other countries and start sending out alerts to all mobile phones in the event of major accidents and disasters – why has it taken so long to implement this and what are the pitfalls to avoid?

How can telcos turn billions of IoT connections into revenues to match? In his latest industry panel debate, Cerillion’s Richard Doughty talks strategies and opportunities for monetising the Internet of Things, and how providers can be more than just a dumb pipe.

Brian Coombs reports back from this year’s MWC Barcelona, detailing the highs and lows from the showfloor – from the usual bricolage of 5G services and connected devices, to folding mobile phones, cyber-dogs, and the Metaverse causing more than a few eyes to roll.

In times of crisis and repression, telecom customers have been – and continue to be – subjected to restrictions on free communications to manage perceptions and stifle any dissenting voices. From Ukraine and Myanmar to Cuba and Afghanistan, how do telcos operating in unstable markets manage, and how have customers in these regions taken it upon themselves to improve services?

It was a B2B customer experience reunion as we brought back panellists from Omnisperience, OCX Cognition and Lumen Technologies for a webinar on how telcos can engage their customers and build more business. Check out the panellists’ key takeaways below, and then watch the full replay.

Cerillion is back for this year’s MWC Barcelona, one of the biggest annual events in the telecoms industry’s calendar. Be sure to join us there, in person or virtually, to talk telecoms and tapas!

There’s a great deal that CSPs can learn from the humble barista when it comes to delivering a great customer experience. Ahead of our upcoming webinar, Omnisperience analyst, Georgina Elrington, outlines what the B2B sector can take from the world of B2C, and the microbusiness opportunity.

Bills are rising across the board, and the telecoms sector is no different. What’s driving up prices for phone and broadband customers in the UK? And why might these rises not reflect reality?

US telcos are powering down 5G towers near airports, as airlines suspend flights to major travel hubs. Why is the 5G switch-on now making some aviation experts nervous?

With BBC funding once again in the crosshairs of the UK Government, could a levy on household broadband bills be the answer to keeping the lights on at the world’s largest public broadcaster?

Superapps, Total Experience, and SIs revamped – we look ahead to the big changes facing the telecoms sector in 2022 and ask what trends will come to redefine the industry this year.

The UK’s new Telecommunications Act places the burden of responsibility for network security on CSPs. What are the implications for telcos and their equipment procurement?