Cerillion Blog - BSS/OSS

Shell Energy is the latest firm to fall foul of the UK’s Ofcom regulations for not informing out-of-contract customers of better tariffs. Why have they come under fire, and what can other telcos learn from their mistakes?

From cost-saving strategies to challenges in customer experience, the telecoms industry is adapting to a world driven by social media and digital commerce. Are CSPs equipped to meet the demands of this new era? In the first blog of a new series, Tiago Lopes examines the changing digital landscape and explores strategies for delivering exceptional customer experiences.

We talk self-service, innovation and changing customer expectations with Tiago Lopes, Cerillion’s newest Product Manager.

Even the best enterprise software can be hampered by poor UX, creating a frustrating experience for employees and customers alike. Leonardo Hodgson digs into the importance of the B2B user experience and looks at how Cerillion is addressing the challenge of enterprise UX.

The latest Cerillion Customer Forum offered our clients a look-ahead to features of upcoming product releases, plus some great debates and discussions. We look back at two days of telecoms talk and crystal conquering in London.

T-Mobile are forcibly moving customers onto newer, more expensive mobile plans – just don’t call it a price rise. Why is America’s noble “uncarrier” resorting to devilish tricks and weasel words to justify price rises?

Cerillion were back as silver sponsors of DTW23 last month. From catching up with customers, talking to prospects and participating in sessions, Brian Coombs divulges his highlights from this year’s show.

Many distinct networks, one unified infrastructure – this is the promise of network slicing. By keeping critical business connectivity and public connections separate, could this be the killer app that 5G so desperately needs?

While many lavish greenfield smart city developments have been catching headlines lately, the reality is that most will be brownfield developments, integrated into existing urban spaces. Brian Coombs explores the unique challenges of smartifying our cities.

Why do digital transformation projects fail so often? And how can organisational culture be the key to overcoming common hurdles? Musaddik Ahmed explores three key areas that Cerillion focuses on to implement and deliver successful digital transformation projects.