Cerillion Blog - Company

There’s a great deal that CSPs can learn from the humble barista when it comes to delivering a great customer experience. Ahead of our upcoming webinar, Omnisperience analyst, Georgina Elrington, outlines what the B2B sector can take from the world of B2C, and the microbusiness opportunity.

We interview Rozalia Pandauzova, Head of Operations at Cerillion’s newest office in Sofia, Bulgaria, on establishing a new office from scratch, delivering our BSS/OSS suite to customers worldwide, and plans for the future.

In the digital age, customer experience is as vital an area for transformation as services and infrastructure. What lessons can telcos carry over from B2C into the B2B market? Read the highlights from our recent Total Telecom Congress panel discussion.

Digitalisation has the power to transform how CSPs deliver their products and services – how does this affect their BSS/OSS strategies and what must they do to create a customer-centric digital experience?

Private networks are widely touted as the “killer application” for 5G, however CSPs are not necessarily the go-to service provider. Can Mobile Private Networks be a 5G revenue goldmine for CSPs?

Last week, clients from around the world joined Cerillion for its latest biannual Product Forum, offering an exclusive preview of the next product release and setting out the roadmap for the year ahead.

Now more than ever, it’s critical for subscription businesses to automate billing processes. How does Cerillion’s assisted implementation service ensure that a customer’s bespoke charging and billing platform is ready for launch in as little as three weeks? We break down the onboarding process from start to finish in simple terms.

The latest release of Cerillion Skyline, our subscription billing platform, introduces powerful balance management features, extending the monetisation capabilities of your usage-based services with the addition of flexible unit and money-based allowances.

Last month, Cerillion was joined by clients from around the world for its latest product forum – the first to take place wholly online – setting out the roadmap for its software solutions for the next year. Adam Hughes reports back from the virtual meeting room.

Cerillion is a couple of weeks into remote working, with every department striving to ensure that it’s business as usual. Adam Hughes spoke with Amit McCann, Delivery Director at Cerillion, to see what effect the coronavirus is having on the company’s projects.