Cerillion Blog - BSS/OSS

As telcos start rolling out AI and chatbots into their business processes, what jobs will be left once the crest of the automation wave has crashed onto the shores of telecoms? And will the industry be worse off for it?

The Vodafone-Three merger is on – provided the pair can convince regulators that the deal will not stifle competition in the UK telecoms market. Do network consolidations mean better service for customers, or does fewer providers guarantee higher bills?

Communications-Platform-as-a-Service (CPaaS) offers businesses pre-built applications, customisation options, and scalability without the need for costly infrastructure. How can businesses leverage CPaaS to enhance customer experiences, reduce costs, and facilitate growth in new markets?

Telco customers in the UK are shelling out over half a billion pounds a year on phones they already own. Are split contracts the answer to this overcharging?

The Online Safety Bill is back, putting end-to-end encryption in the UK under risk in the name of child safety. Why could the bill lead to WhatsApp leaving the country, and is there another way to protect users and their private communications?

The humble letter takes its revenge on the internet as Telstra repeatedly falls foul of Australian regulators over failures with its handling of mail. How can telcos get their paper correspondence right?

As customers face higher costs for worse connectivity services, do the UK’s big telcos have to worry about losing business to the altnets? And what can they learn from the smaller firms changing the face of fibre?

Smart cities promise to revolutionise modern urban living for billions of people worldwide. Richard Doughty sorts the truths from the urban myths about smart cities, and looks at the future of connected urban spaces, from the jungles of Borneo to the sands of Saudi Arabia.

As millions of UK customers face a shocking mid-contract price rise this month, in the midst of a cost-of-living crisis, why are telcos allowed to get away with this, and will actions being taken to protect customers measure up?