Cerillion Blog

With work-from-home becoming an increasingly appealing prospect in the long term, telecoms companies must guarantee that their remote cybersecurity systems are just as robust as their in-house provisions. What can telcos do to shield themselves from attack?

Right to Repair legislation is increasingly gaining traction around the world, as customers demand the opportunity to make the most out of their electronic devices. But what is holding up the legal side of the battle? And what is being done in the meantime to extend the life of products?

Mobile handsets locked to a particular network are becoming a thing of the past, as customers increasingly seek the freedom to move providers as they see fit. How are lawmakers around the world dealing with the matter, and why are service providers so reluctant?

Next year, WhatsApp will switch to a conversation-based pricing model for its Business app, charging companies per customer interaction. Could this model be the solution to its monetisation problem? And what can telcos learn about this value or outcome-based approach?

Consumer psychology won’t let you brainwash customers into becoming loyal consumers, but it offers important lessons for subscription companies in designing their products and customer experience. We take a deep dive into the psychology of subscriptions, and try to separate the useful hacks from the useless hokum.

Internet connectivity is increasingly being considered a utility, alongside gas, electricity, and water – but as a recent New York lawsuit has highlighted, telcos aren’t so excited by this news. To what extent should they be required to provide access to those on low incomes?

The post-COVID economy is reportedly threatening to raise the risk of customers being overcharged on their bills more than ever – how did we get here? And what can be done to protect customers?

The COVID pandemic has exposed the challenges that the telecoms industry was already facing. Rupali Srivastava explores the issues the crisis has highlighted, and how telcos can insulate themselves from further troubles.

The race is on to modernise broadband infrastructure outside of cities to guarantee equal service for all. How are things proceeding, and what can countries learn from Sweden’s approach?

We all use APIs on a daily basis, without even realising; from signing into websites with a social media account to making payments online. Brian Coombs, Cerillion's Product Director, explains how TM Forum Open APIs are powering Cerillion products and continue to drive innovation.